POLICES AND GUIDLINES
At Purple Sky, we believe in transparency, respect, and creating an enjoyable shopping experience. To ensure clarity and set expectations for our valued customers, we've outlined our store policies. Please take a moment to familiarize yourself with the following guidelines, designed to prioritize your privacy, security, and satisfaction.
RETURNS AND REFUNDS
Everything You Need to Know
Purple Sky strives for your satisfaction. If you're not completely delighted with your purchase, we offer a hassle-free return and exchange policy. Please visit our Returns and Exchanges page for detailed information on how to initiate a return.
WARRANTY INFORMATION
The Information You Need to Know
Purple Sky stands behind the quality of our products. In the unlikely event that you receive a defective item, contact our Customer Support team within 14 days of receiving your order for assistance.
OUR SHIPPING POLICY
Important Details
At Purple Sky, we understand the importance of discretion. All orders are shipped in plain, unmarked packaging to ensure your privacy. Our shipping labels are generic, and the return address is discreet, giving you peace of mind.
AGE VERIFICATION
By shopping at Purple Sky, you confirm that you are of legal age in your jurisdiction to purchase adult products. We reserve the right to request age verification if necessary.
DISCREET PACKAGING AND SHIPPING
At Purple Sky, we understand the importance of discretion. All orders are shipped in plain, unmarked packaging to ensure your privacy. Our shipping labels are generic, and the return address is discreet, giving you peace of mind.
Have questions or concerns? Purple Sky's Customer Support team is here to help. Contact us through our Contact Us page, and we'll get back to you as soon as possible.